Learn how to give feedback that’s specific, actionable, and motivating – even when the conversation is tough.
Please note: This workshop is intended for current people managers.
Knowing how to give feedback that is specific, actionable, and inspiring is the hallmark of a great leader. In this workshop, you will learn the science behind great feedback and practice giving effective feedback, even in tough situations.
Pre-work: Decide on a piece of feedback you want to give someone at work (or would have wanted to give someone in the past). No need to perfect what you plan to say (we’ll do this in the workshop) – just come ready to work on this feedback scenario.
During this workshop, you will:
- Learn a four-step process for giving feedback, including opening (micro-yes), data point, impact statement, and question
- Practice opening the conversation by decreasing defensiveness
- Practice sharing the right type of data points / observation statements. Exercises include converting poor feedback statements into skillful feedback statements
- Practice sharing the impact statement (‘I’m mentioning it because…’)
- Understand how to turn feedback into a two-way conversation using questions that check perception, joint problem-solve, make a request, and determine commitment/ understanding
- Learn how to build trust and self-efficacy in direct reports through strengthening strengths/ articulating what is working well
- Practice asking for feedback to build a feedback culture within their team
- Craft a real-world feedback script and receive feedback on their feedback
- Decide how to apply the learnings from this workshop in the week that follows
After this workshop, you will know how to:
- Convert poor quality feedback into high quality feedback
- Apply the LifeLabs Playing Cards Method to give specific and actionable feedback
- Reduce defensiveness in feedback recipients
- Ask for feedback effectively
- Create a team culture where giving and receiving feedback is normal and expected